Virtual Urgent Care makes it convenient to get care for minor illnesses or injuries from wherever you are in New Mexico. You can discuss your symptoms with a provider over video and receive a treatment plan, including prescriptions, when appropriate.
What should I expect with a Virtual Urgent Care appointment?
You will need to sign in to your MyChart account. If you do not have a MyChart account, you will need to create one.
You will be directed to the Virtual Urgent Care scheduling pages. Follow the steps and you will be able to search and select appointment options and test your smart phone or other device.
You must complete eCheck-In before your appointment to enable the Join Video link
You will receive appointment reminders about your upcoming visit. A few minutes before your appointment, log into MyChart and find your appointment. Select the Join Video link. Joining the video places you in a virtual waiting room. Wait for the provider to enter.
Your After Visit Summary will be available in MyChart following your appointment.
Virtual Urgent Care uses Presbyterian Medical Group care team members.
What conditions are treated?
Abdominal pain
Abrasions
Acne
Arm or leg pain
Back pain
Blood pressure elevation
Breast pain
Bronchitis
Bruises
Burn, minor, or sunburn
Cold, cough, flu or fever
Coronavirus (COVID-19)
Dehydration
Diarrhea or constipation
Eye pain, irritation or infection
Gout
Head lice
Headache or migraine
Heartburn or acid reflux
Insect bites and stings
Joint aches and pains
Mouth sores
Nausea or vomiting
Pink eye
Poison ivy
Rash
Seasonal allergies and flare ups
Sinus problems
Skin infection
Sore throat
Sprains and strains
Stomachache
Urinary and bladder infection
Yeast infection
Accepted Insurances and Cost
Presbyterian Virtual Urgent Care accepts most major insurance. Charges related to telehealth services are determined by your insurance plan. Please check with your health insurer if you have any questions.
Virtual Urgent Care FAQs
What are the computer requirements?
For a video appointment, you will need a device that has a camera and audio capabilities. This can include a smartphone, tablet, or computer.
How can I test my device?
Before your visit, check your device using our compatibility tool.
If you believe your condition will require a physical exam, we recommend that you schedule an in-person urgent care appointment.
If our urgent care provider determines that you should come in to be seen, we’ll help you schedule an in-person appointment, so you get care as soon as possible.
What if I need labs or X-rays?
We offer walk-in X-ray services in many of our Presbyterian Medical Group clinic locations. TriCore Reference Laboratories also provides blood collection and specimen collection services in many locations throughout the Albuquerque / Rio Rancho metro area, including in several of our clinics. The provider will help you identify a location close to you.
Patients under the age of 18 must have a parent or legal guardian present during their urgent care video appointment unless they are being seen for a diagnosis that does not require parental consent for treatment. Screenings and treatment that do not require parental consent are HIV testing, sexually transmitted diseases, pregnancy and family planning and some types of behavioral health counseling.
Can I use Virtual Urgent Care if I am not in New Mexico?
If you are currently traveling or living outside of the state, our urgent care providers will be unable to treat you during a video appointment. At this time, our providers are only licensed to practice medicine in New Mexico.
Is Virtual Urgent Care covered by my insurance?
Your responsibility, if any, for charges related to telehealth services is determined by your insurance plan. Please check with your health insurer if you have any questions.